Returns

Do you wish to return your items?

You are always welcome to return your purchase if, contrary to expectations, it does not meet your wishes. You have a 14-day return policy on items that are in the same condition as when received. If this is not the case, we reserve the right to refuse your return.

Paperless returns - a more responsible choice. We send out many packages every year. By switching to an online return portal, we ensure a more responsible choice by reducing paper consumption. We hope for your understanding that this solution will help reduce the use of unnecessary paper.

You must register your return via our return portal:

1. Follow the link to the return portal
2. Enter your E-mail and order number
3. Select the style you wish to return

You now have two options:

1. Choose to exchange for a gift card of equivalent value (Free return shipping)
2. Choose to have your money refunded (Return label costs DKK 49,- and is paid directly in the return portal)

Link to return portal: https://returns.reversio.io/basic-apparel

Refunds: 

  • If you regret your purchase, you will get your money back. If the item has depreciated in value, we will deduct the amount for which you are liable.
  • There will be a processing time for returns of 5-7 business days after receipt of the return package. 
  • If you paid with a Dankort or other credit card, the amount will be credited back to your account. The money will be refunded to the same card used for the purchase.
  • Danish cards: 2-5 banking days
  • International cards: 7-10 banking days
  • For manual bank transfer: 1-5 business days.

Exchanges: 

If you wish to exchange for a different size or color, you must place a new order and return the original order to us - in the same manner as described above.

 

Complaints:

Are you experiencing a problem with your item? 
We go to great lengths to ensure the highest possible quality, both in the selection of the best materials and partners. However, there can always be defects or deficiencies in a style - or anything else that does not meet your and our high standards. 

If you still experience a defect with your item, please contact us at info@basicapparel.dk, and we will do our best to help you get a new item without defects or ensure you get your money back.